mastermolnar
Active member
I think it goes without saying that a lot of people overlook the Reps put into place to make labs run smoother and want to go straight to the top to have their order "expedited." I have been guilty of this myself in the past and would just like to point out a few things I have learned during my time as a rep.
Firstly most reps carry codes that give you a discount off your order. Ummmmm why not use them?
Second these reps are here to provide customer service, answer questions and inquiries accordingly, allowing the operators of the lab to deal with all the production, packaging, shipping and payment.
Reps have direct contact with the lab. They operate under the advisement of the lab. Most are customers themselves and know exactly what a customer needs to feel reassured. If there is a question they cant answer, I can guarantee (in my case at least) that the correct answer will be found swiftly.
This is meant more as an informative guide to why using the lab representatives us so important. It helps to provise an efficient transaction and will in most cases save you time AND a little money.
Firstly most reps carry codes that give you a discount off your order. Ummmmm why not use them?
Second these reps are here to provide customer service, answer questions and inquiries accordingly, allowing the operators of the lab to deal with all the production, packaging, shipping and payment.
Reps have direct contact with the lab. They operate under the advisement of the lab. Most are customers themselves and know exactly what a customer needs to feel reassured. If there is a question they cant answer, I can guarantee (in my case at least) that the correct answer will be found swiftly.
This is meant more as an informative guide to why using the lab representatives us so important. It helps to provise an efficient transaction and will in most cases save you time AND a little money.