Carrier Profile Shows Old Information

Carrier profiles are easier to correct when the mismatch is limited to one field and the updated document is already available. I’d keep the carrier ID, outdated field, and current document together rather than retell the full account history. Once those items are ready, I route via Highway phone number while pointing to the exact value that should replace the older entry. Loads and access working normally are worth mentioning because they show the profile is otherwise usable. That makes the request about aligning one piece of company data instead of treating the whole account as broken.