Order sent on 12/31 and payment accepted on 01/02. Still waiting for a TD. I was provided a tracking # that did not work. I emailed and was provided another tracking number that also doesn’t work. What is going on? Im hoping for a TD soon.
Hello sir. Our shipping times are standard for intl sources. Packages do sit longer to pass customs this time of the year. Also, few problems with WU and MG as of late. If you choose btc, things move faster, of course.
We're sorry. If you PM me your order #, I can take a look. Thanks.
Thank you Sir for your trust!
Customs are usually still overloaded in January due to past holidays and Chinese New Year.
Also, there is a governmental shutdown that it isn't helping either.
We are active since 2008 and there is no customer who has ever lost money with us. Lost, seized or misrouted ... we have the same prompt and transparent reship policies we always had so there is nothing to worry about.
E-mails are being responded within 24h during the week and 48h during the weekends as we are also stating in our Terms and Conditions. If this limit wasn't respected (which we highly doubt) by our colleagues, please send us a PM with your e-mail date and hour and we'll offer you a 300$ Free Store Credit.
Now, regarding guaranteed delivery, which is a valid statement since our International Warehouse 1, where we stock most of our products, has a Shipping Success Rate to US of 100% for the last 16 consecutive months.
This is our shipping location we have always advertised for guaranteed delivery.
Also, we have our EU locations with 100% delivery rate domestic in EU.
However, we do ship from multiple other locations with an average of 95-97% success rate of delivery, depending on final destination also.
We have always encouraged our customers to contact us all the times prior to their orders so that we can recommend them our best shipping location for fast and guaranteed delivery, based on their delivery address.
Please send us a PM here also with your order number.
"" it’s ok lesson learned "" >>> the lesson you will learn with us is that you will never lose your money with us and you will ALWAYS get your pack delivered, eventually.
A very good suggestion indeed, we will have to check the rules here regarding this.
First carrier had received an export limitation of daily outgoing packs. In order to avoid a even bigger hold up we have returned several batches of packages to our base and reshipped with another company.
New tracking codes should work within the next 48h.
You can claim a 20% DISCOUNT coupon code as a compensation for this delay inconvenience.
Please also send us a PM with your order no.
Thank you!
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PharmaComStore Rep
“taz10” for 10% off
PM for link to order