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Thread: Pharma Lady Email Revamp

  1. #1

    Pharma Lady Email Revamp

    The follow changes are being implemented to ensure emails go to the proper department and are answered in a timely manner.

    Effective immediately these are the only emails to be used for anything concerning Pharmalady;

    For a Price list send your request to [email protected] This address is to be used for list requests only, questions sent to this email address will not receive a response.

    If you have any questions, please send them to [email protected] This address is to be used for questions only. list request sent to this email address will not receive a response.

    The practice of sending questions and list request to the same email address is ending since this creates a backlog which isn't good for anyone. Our goal is to streamline the process and make it more efficient.

    Customer satisfaction is and has always been the Pharmalady teams top priority. You can be assured that we'll continue work hard to earn and keep your business.

    The Pharmalady Team
    Last edited by PharmaLadyRep; 02-11-2019 at 02:29 AM.

  2. #2
    The Pharmalady Team would like to thank everyone for adhering to new email changes. In an effort to achieve 100% compliance, any emails sent to the wrong address will be forwarded to the proper department for resolution. As this is also time consuming, please direct your inquiry to the proper department to help ensure a timely response. The email address for each department is noted on the price list and located where it can't be overlooked. We value our customers, appreciate your business and want you to have a pleasant experience. So, if you have any questions, problems, issues or concerns please email us at [email protected].

    Thank you,
    The Pharmalady Team

  3. #3
    The emails above listed one for lists and one for questions. Is there a third email for orders?? or do orders fall under questions?

  4. #4
    Quote Originally Posted by SL15 View Post
    The emails above listed one for lists and one for questions. Is there a third email for orders?? or do orders fall under questions?
    That information is noted on the price list.

  5. #5
    The new email system appears to working as intended and we thank everyone for their cooperation. There have been a few instances where people have indicated they haven’t received a list after requesting one, we encourage people to check their spam folder, since some lists have ended up in that area. All emails sent to the [email protected] address will only receive a price list, questions sent to this address have been redirected and this practice will end on March 1st. So, be sure to send all questions to [email protected] this will be the only address where your questions will be answered. If needed, from there they’ll be forwarded to any additional department for resolution. For your convenience, the email addresses are also noted at the top of the price list and remember sending your emails to the proper address will ensure a smooth transaction.

    Thank You,
    The Pharmalady Team
    Last edited by PharmaLadyRep; 02-26-2019 at 02:34 PM.

  6. #6
    Just a reminder, starting March 1st, you may experience a delay in receiving a price list or having your questions answered if you use any other email than the one's listed in this post.

    The Pharmalady Team

  7. #7
    Today we start focusing on responding to emails according to how the system was set up. We still receive emails from people who don’t read the list completely or possibly don’t understand it. For most of the questions asked, the answer is right there on the list. Here’s the protocol you should follow, if you have an interest in Pharmalady Products;

    1) Request a price list using this email [email protected] this is the only email you should be using for this request.

    2) Read the list so that you fully understand the ordering process, where to send your orders and the re-ship policy.

    3) If you have any questions send your inquiries to [email protected] this is the only email address you should use for all your question.

    4) Before you send an email, check the price list the answer to your question may be right there on the list.

    5) Once you are positively sure you want to order, that means you have no unanswered questions then you should proceed using the ordering email address conveniently located at the top of the list.

    6) The ordering email address is used only for placing orders, do not include questions with your order they cause delays and at this point you shouldn’t have any.

    There are plans to make more changes to the email system in the future, which will further enhance efficiency.

    Thanks for your cooperation in adhering to the new policy,
    The Pharmalady Team
    Last edited by PharmaLadyRep; 03-02-2019 at 11:06 PM.

  8. #8
    Junior Member
    Join Date
    Apr 2017
    Location
    France
    Posts
    29
    Hello
    I send a request for a product list on the right email with no answer today
    Thank you for your return

  9. #9
    Deleted, double post.
    Last edited by PharmaLadyRep; 03-04-2019 at 05:43 PM.

  10. #10
    Quote Originally Posted by Ieiffel View Post
    Hello
    I send a request for a product list on the right email with no answer today
    Thank you for your return
    We have an email for questions located at the top of this page, in order to make the system more efficient we need your cooperation as well as others. Here's the link to the post addressing your concern; https://www.isarms.com/forums/source...ist-49703.html We know it's going to take time for people to get used to the new system, but eventually there will come a time when questions only a rep can answer, such as yours will only be done through email.
    Last edited by PharmaLadyRep; 03-03-2019 at 10:55 AM.

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